OPENING TIMES FOR THE RECEPTION
Monday – Friday 15:00 – 23:00
Saturday – Sunday 15:00 – 22:00
CHECK-IN
Check-in takes place on the day of your arrival.
These times are from Monday-Friday, 15:00 until 23:00 o’clock.
On Saturday – Sunday it’s from, 15:00 to 22:00 o’clock.
CHECKOUT
The latest time for checkout time is at 11:00 on the day of departure.
OTHER CHECK-IN AND CHECKOUT TIMES
If you have any requests regarding different check-in and checkout times, then we would like to be notified of this beforehand. We’ll always do our best to meet your requests as much as possible to keep the reception open for your arrival or departure.
CANCELLATION
Cancellations can be made up to 24 hours before the date of arrival.
In case of later cancellation or no arrival we will charge the cost of the first night. Please contact us either by email info@hotellnova.se or call +46 54-54 56 80 to cancel the room.
We guarantee a refund in the same amount of SEK as charged, but cannot be responsible for any exchange rate changes in the customer’s own currency.
LUGGAGE LOCKER
Hotell Nova has a room for guests that they may use for their luggage. It’s free of charge both after the check-in and checkout. We do not however, take any responsibility for any valuables that are stored alongside the other guests’ bags.
BABY- AND EXTRA BEDS
We offer a baby crib for children under the years of 2 at the cost of 150 SEK per night.
For adults our extra beds are offered from 300 SEK per person / night.
Please take note that extra beds and baby cribs are required to be pre-booked. They can only be obtained after confirmation from Hotell Nova.
HANDICAP ACCESSIBLE
Hotel rooms on the bottom floor, as well as public areas are accessible for handicapped individuals. Public areas include Reception, Lobby and Dining Room.
BREAKFAST
Breakfast is always included in the price.
INTERNET
Here at Hotel Nova we offer free connection to our wireless network.
TV CHANNELS
On our televisions you’ll find both, Hotel information and 33 different TV channels to choose from.
SMOKING
Here at Hotell Nova we have a non-smoking policy. Smoking is only permitted at a designated spot next to the Hotel. If this is not respected, then we will have to charge at the actual cost, depending entirely on the extent of having to restore the Hotel Room back to its original state, where smoking has been in a non-designated location.
PETS
Pets are not permitted to enter the Hotel; guide dogs are the only exception.
PARKING SPACE
Free parking is included for all of the Hotel guests. You can charge your electric car.
NIGHT POLICY
For the sake of all of our guests staying at the Hotel, we would kindly ask for peace and quiet at the Hotel from 22:00 o’clock. If this rule isn’t respected and we’re forced to call in the interruption report, then this will unfortunately be charged at the actual cost.
DISTANCE OF NEARBY DESTINATIONS
ICA Nära Kärnan (Grocery Store) 0,3 km
Pekås Wåxnäs (Grocery Store) 0,3 km
Willy’s (Grocery Store) 1,6 km
Max (Fast Food Restaurant) 0,3 km
Chop-chop 1,0 km
Sushi Nya Tain Loon 0,3 km
Don Pepino Pizzeria 0,3 km
Central Station 2,1 km
Gas Station 0,1 km
Karlstad Square 2,0 km
Löfbergs Lila Arena 3,6 km
Karlstad Golf Club 7,0 km
