Privacy Policy for Hotell Nova, Karlstad


We use your personal data for instance when you are staying at our hotel or using a service which we provide. In our privacy policy we explain how we use this information. Below you also find whom you can contact if you have any questions or if you want an excerpt of the personal data we have about you.

Controller of personal data

Denola AB, who manages Hotell Nova, Swedish company registration number 559079-6934, Lomvägen 49, 656 71 Skattkärr, phone +54 56 00 80, email, is the controller of processing the personal data in our system for booking, invoices and hotel management. Furthermore, we are also the controller of processing the personal data for marketing to or mailing our customers and other contacts.

Processing of personal data in connection with the booking of a hotel room

In connection to the bookings you make yourself or by others acting on your behalf, we process the personal data necessary for fulfilling the booking agreement and purchase of services. This comprise of the information you give us directly or indirectly via a travel bureau or an agent. We will process data about your identity, contact information as well as information about the payment. Furthermore, we will also process data which you have given us that is important for your stay at the hotel. We register all purchases and orders you make, for instance restaurant and room service, in order for us to deliver these services and for you to be able to pay for them. Contacts before, during and after your stay via phone and email may also occur and we process this data in our system as long as it is necessary for us to fulfill the booking agreement with you and as long as current law and regulations demand us to do so.

Processing of personal data for marketing purposes

We will use your email address or other contact channels you have provided in order to send news and offers in accordance with the rules regarding customer relations found in the Swedish Marketing Act.

You can at any time retract a consent previously given to us and you can also decline any marketing according to the rules of existing customer relations. You can do this by sending an email to

Processing of personal data for other purposes

If you contact our customer service or if you turn to us with inquiries in any other way, we will process the personal data you give to the extent which is necessary to reply and log your question. The basis for this is legitimate interests in order to fulfill an agreement with you or to reply to your inquiries.

In some cases, apart from the data processing described in our integrity policy or based on your consent, we may be obliged to process personal data if Swedish law, including the GDPR, legal order from authorities or courts requires us to do that.

Transfer and lawful processing of personal data

We do not transfer any personal data to a third party without your consent or unless Swedish law, including the GDPR, legal order from authorities or courts obliges us to do that.

In order to avoid any misunderstanding, we would like to clarify that our own processing of data for our own purposes is not considered as a transfer of personal data.

Your rights

As a natural person you have a number of rights, according to the GDPR.

You have the right to access, demand a correction or the erasing of your personal data we process. Furthermore, you have the right to demand the limitation of or make an objection to the data processing and a right to data portability.

In order to use your rights, you send an email to We will answer your request as soon as possible, though within 30 days at the latest.

We will have to ask you to confirm your identity or leave further information before you can use your rights. We do this in order to assure that we send your personal data to the right person.


We use cookies in order to improve the user experience on our website. A cookie is a small text file which is saved on your unit (for instance, a smart phone, computer or a tablet). Cookies are used to identify which web pages are visited on our web site. The information, which is saved with a cookie, can be for instance how you use the web site, which web browser you are using or which pages you have visited.

A permanent cookie is saved on your unit during pre-set time. A session cookie is a cookie temporarily saved in the memory of your unit while you are using our web pages. It is later erased when you close the web browser. We use both permanent and session cookies.

If you do not wish to have any cookies being saved to your unit, you can disable this function in your web browser. It will, however, diminish the functionality of our web pages.

Changes in our privacy policy or the data processing

We work continuously to develop and improve the services towards our customers. This may result in a change in how or to which extent we process the personal data. The text in this privacy policy may therefore change and be updated from time to time. We may also change this privacy policy in order to comply to new rules or if official practice requires us to do this.